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Ground Zero Museum Workshop Tour

Ground Zero Museum Workshop Tour

star-4.5298 Reviews
New York, United States
icon1 hour 30 minutes  (Approx.)
Mobile ticket
iconOffered in: English
icon1 hour 30 minutes  (Approx.)
Mobile ticket
iconOffered in: English

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icon1 hour 30 minutes  (Approx.)
Mobile ticket
iconOffered in: English


In remembrance of the events that took place in New York City on September 11, 2001, take this guided, 1.5-hour tour of the Ground Zero Museum Workshop. See and touch hundreds of images and artifacts from the 9/11 recovery and experience the heroic efforts of the New York City Fire Department. Listen to audio stories with Bose surround sound headphones and real Ground Zero sound effects.
  • A must-see museum BEFORE you visit the 9/11 Memorial at the Ground Zero site
  • Pick up and hold actual Ground Zero artifacts
  • The only museum of its kind in New York
  • View images by the Official Photographer at Ground Zero
  • Celebrate the memory, bravery and lives of the people involved in 9/11
  • Family friendly museum praised by parents

Why Travelers Choose This Tour

Audio stories and interactive exhibits make this tour ideal for those traveling with kids.
Saved to wishlist!
Self-guided audio tour
Walk-through of 9/11 artifacts with museum guide
Portion of proceeds benefit FDNY and 9/11 charities
Souvenir photos (available to purchase)
Hotel pickup and drop-off

Departure Point

420 W 14th St, New York, NY 10014, USA

Departure Point: Ground Zero Museum Address: 420 West 14th Street New York, NY 10014 Directions: • 2nd floor • Museum is located between 9th Avenue and Washington Street Dates: Wednesday-Sunday

Return Details

Returns to original departure point
To see images and artifacts from 9/11 is one thing. To touch them and to be able to hear their stories is quite another. Do both at the Ground Zero Museum Workshop in remembrance of the tragic events that took place in Lower Manhattan on September 11, 2001.

This is not the National September 11 Memorial and Museum near the new Freedom Tower in Lower Manhattan. This award-winning museum is located in the historic Meatpacking District. It lets visitors see what it was like to be on the front lines with FDNY firefighters after the 9/11 attacks and to experience the aftermath at Ground Zero through the lens of official Ground Zero photographer of FDNY, Gary Marlon Suson.

See the largest piece of World Trade Center window glass in existence and the Frozen Clock, which is stuck at 10:02 a.m., the precise time the South Tower collapsed. There’s the famous Genesis 11 charred Bible page plus a collection of images described as “rare” by the New York Times because they can only be seen at this location. There are also 3-D photo installations that place visitors into the hole that was left at Ground Zero.

This kid-friendly museum is a great way for parents to teach their children about the 9/11 attacks in a gentle manner. The museum doesn’t focus on the day of the attacks but rather the nine-month recovery effort to locate the many missing victims.

The Ground Zero Museum Workshop is the winner of three TripAdvisor awards: Top 25 Museums in the USA, Traveler’s Choice and five-time Hall-of-Fame Certificate of Excellence honors.
Stop At:  
Ground Zero Museum Workshop
The Ground Zero Museum Workshop in the Meat-Packing District on West 14th Street features stunning images, rare video and remnants from the Ground Zero Recovery Period, all packed into an intimate and emotional space. On display are 100 of Gary Marlon Suson's most well-known images, including the charred Genesis 11: Tower of Babylon Bible Page found in the WTC rubble, the Frozen Clock stuck at 10:02am, marking the collapse of the South Tower and several FDNY Honor Guard images. The actual clock itself is also on display in the museum. The only all-access, sanctioned photographer at Ground Zero, Suson's one-of-a-kind, 3-D photo installations place viewers into the "hole" at Ground Zero. Visitors are also allowed the rare opportunity to pick up and hold World Trade Center steel and window glass. Tours are limited to just 25 people, and include a powerful 15-minute video. The Ground Zero Museum is about 5-minutes from Ground Zero via the "E" train. Daily tours last about 90 minutes and include the intimate stories behind 100 images and remnants. This is a "don't-miss" museum that touches the heart of young and old alike. No graphic or morbid images are displayed and the museum is known for its sensitivity to a very tough subject matter. Suitable for children.
Admission Ticket Included
Stop At:  
The National 9/11 Memorial & Museum
The Non-Profit Museum, a must-see before visiting Ground Zero, also benefits numerous 9/11 and Fire Department-related charities and is endorsed by many noted firefighters and 9/11 families.
Admission Ticket Free
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Cameras are allowed but no videotaping, no cell phones, food or drink allowed on tours
  • Due to security and space concerns, all backpacks and large bags must be stored at the front of the museum during the tour. There are no exceptions. Failure to comply will result in forfeiture of the tour
  • This does NOT include admission to the National 9/11 Memorial and Museum. The Ground Zero Museum Workshop was established in 2005 and has been active part in remembrance and education of the September 11 tragedy
  • Stroller accessible
  • Service animals allowed
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Ground Zero Museum Workshop
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

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298 Reviews

Reviews by Viator travelers

Showing 1-10 of 298 reviews
Not at ground zero
, Nov 2021
Apparently this isn't at ground zero. Highly misleading. The ad needs to be much clearer about what this actually is.
Luis Birthday
, May 2021
It was a great experience and Gary was an excellent host , I like this place because we had the museum only for us
Very emotional
, Feb 2020
Very emotional but very interesting also. The museum was very good. Being at ground zero was very moving
Very sobering
, Jun 2019
We spent at least an hour and a half listening to every story on the artifacts and pictures that were captured during the recovery. Very touching and moving experience. Sad reminder of how many lives were lost and how many of the first responders that have passed since from the toxic conditions that they worked in.
Great, interactive tour. You are...
Michael Z
, Jun 2018
Great, interactive tour. You are provided with a set of bose headphones and over 100 exhibits to ponder at and listen to the photographer's story behind their meaning and significance. It was quite moving, especially the section about the dogs that helped out. The biggest piece of glass found within ground zero is here, and its quite incredible to look at!
I received confirmation for this...
, Apr 2018
I received confirmation for this trip on my phone, and assumed since there is only one 911 Memorial, there was only one tour. When time approached for the tour, four friends plus myself, took the subway from our hotel to Ground Zero and got in line to get our tickets. It was there we learned our voucher was for an entirely different tour, that required us taking a subway several blocks and for which we were already late. We opted to stay at the Memorial and take the tour there. The GZMWT called me and was very understanding, offering to reschedule for the following day. That option sounded best until we realized our last and final day of our short weekend trip would be spent at another study of Ground Zero. We opted to skip the rescheduled tour in order to take in some different sights. I telephoned GZMWT and Gary was extremely cordial and offered to mail me the gift they provided, even though we would not be attending. Maybe on a subsequent trip we will have opportunity to experience the GZMWT.
The Ground Zero Museum Workshop...
Robert M
, Mar 2018
The Ground Zero Museum Workshop space was much smaller than expected. In about 1000 sq.ft. of space it had an amazing collection of exclusive photos taken during the clean-up of the ground zero devastation. Each photo was accompanied by a moving audio description of the image by the photographer. The space also included a number of artifacts found at the site. We did not know what to expect before visiting the Museum but found it to be an engaging and moving experience.
Absolutely outstanding. Very...
, Nov 2017
Absolutely outstanding. Very informative and a true reflection of what happened after the event. Real life stories. Extremely moving. A definitive must. Highly highly recommended.
Don't bother. It's no where near...
PAul H
, Aug 2017
Don't bother. It's no where near the memorial site. It's a small room full of photographs, most of which are in the official museum. It was all rather awkward and uncomfortable and amateurish to be frank.
1 traveler found this review helpful
We had a wonderful experience at the...
Debbie S
, Aug 2017
We had a wonderful experience at the Ground Zero Museum. The young man running the tour was a pleasure and we enjoyed being able to appreciate and pray for all of our FDNY service men and women who did such an important job on that horrific day. We are humbled by their great losses and heroism.

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