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9/11 Tribute Museum Admission Ticket
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New York City, United States
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From $20.00
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9/11 Tribute Museum Admission Ticket
Free cancellation
Up to 24 hours in advance. Learn more
Cancellation policy
Free cancellation
- 24 hours prior100% refund
- Within 24 hoursNo refund
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
Learn more about cancellations
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Safety measures
Keeping you safe during COVID-19
Vaccine? Quarantine? Masking?
Vaccine? Quarantine? Masking? We know, there’s a lot to keep track of. Be sure to check local guidelines so you’re aware of all travel requirements before you go. You can find more information about New York City here.
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Face masks provided for travelers
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
Safety precautions are provided by the tour operator and are not checked by Viator for accuracy
More questions?
(888) 651-9785
30 minutes to 1 hour 30 minutes (approx.)
Offered in: English and 1 more
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Overview
If you want to understand the history of September 11, 2001, don't miss the 9/11 Tribute Museum, where you can hear stories from people that were actually there. With your ticket, you can visit this powerful museum—a project of the September 11th Families Association—that brings together those who want to learn about 9/11 with people who experienced it, including survivors, first responders, and volunteers.
- Uncover stories of September 11 with your ticket to the 9/11 Tribute Museum
- Learn about 9/11 through oral histories, and documented visitor reflections
- Easily find time for your visit—use tickets any time during opening hours
- Visit a lauded Lower Manhattan museum, steps from the Wall Street subway
Saved to wishlist!
From $20.00
Book Now
What's Included
Admission to the 9/11 Tribute Museum
Walking Tour of the 9/11 Memorial
Admission to the National September 11 Memorial & Museum
Departure & Return
10:00 AM
Additional Info
- Confirmation will be received at time of booking
- Children under the age of 8 are free and do not require a ticket
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Transportation is wheelchair accessible
- Surfaces are wheelchair accessible
- Most travelers can participate
- OPERATED BY 9/11 Tribute Musuem
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
Learn more about cancellations.
Frequently Asked Questions
The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Tribute Museum Admission Ticket?
A:The policies on face masks and attendee health are:
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
- Face masks provided for travelers
- Temperature checks for travelers upon arrival
Q:
What is the policy on sanitization during 9/11 Tribute Museum Admission Ticket?
A:The policies on sanitization are:
- Hand sanitizer available to travelers and staff
- Regularly sanitized high-traffic areas
- Gear/equipment sanitized between use
Q:
What is the social distancing policy during 9/11 Tribute Museum Admission Ticket?
A:The policies on social distancing are:
- Social distancing enforced throughout experience
- Contactless payments for gratuities and add-ons
Q:
What measures are being taken to ensure staff health & safety during 9/11 Tribute Museum Admission Ticket?
A:The policies on staff health & safety are:
- Guides required to regularly wash hands
- Regular temperature checks for staff
- Paid stay-at-home policy for staff with symptoms
Traveler Photos



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Reviews
4.5
646 Reviews
5 stars
528
4 stars
80
3 stars
24
2 stars
8
1 star
6
Reviews by Viator travelers
We perform checks on reviews
Showing 1-10 of 646 reviews
It's a more intimate...
Bruno_A
, Jun 2022
Enjoyed it very much
Pauline_B
, Jun 2022
ThoughtFul & Memorial For Those People
Tatyana_M
, Apr 2022
The Museum Was Inspiration,Very Thoughtful, and Sad Because That day Kill Off so many at one time and day. The Objects this museum has is very interesting to look at but I love the fact how the video shows you and makes the visitors feel like they were there years ago it brings back so much memories.
Loved hearing Gordon's...
Megen_M
, Mar 2022
Tickets to a closed attraction
Gavin_B
, Dec 2021
Viator sold me tickets to a closed attraction. The 9/11 Memorial Museum wasn’t open the day they sold me the tickets. I requested a refund but they claimed the museum was open and I would not be refunded. I assured them it was closed and am waiting to hear back from them. Hopefully they won’t keep the $51
Missed it
Beatrice_A
, Dec 2021
Confusing
Kristina_R
, Aug 2018
This was a little confusing. I was under the impression that I was purchasing tickets to the 9/11 Museum by the Memorial. We didn't realize it was a different place until the lady at the ticket line told us it was the wrong museum. Titles/descriptions should be more clear.
2 travelers found this review helpful
This is not the national 9/11...
Pricilla R
, Mar 2018
This is not the national 9/11 museum. We needed to buy additional admission tickets for the correct museum that we wanted. The families still did a nice job of putting the tribute museum together. I would give the museum itself 3 stars, but the actual Viator booking 2 stars, due to misinformation.
Good to get the experience from the...
Melissa H
, Jun 2016
This was the best part if our New York...
MJ J
, Jun 2016
Musée fermé
Alexandre_D
, May 2022
Bonjour, nous avons réservé la visite du musée une semaine a l’avance mais arrivé sur place le musée était exceptionnellement fermé! Bien sûr nous avons été débité!
Après 2 semaines et 2 mails de réclamation toujours aucune nouvelle concernant un remboursement, je ne recommande pas ce site.
We perform checks on reviews
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On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. You’ll see explanations of what those sort options mean when you select them.
You’ll see some experiences with a “Promoted” badge, which means that the operators of those experiences have agreed to pay Viator more to have their experience highlighted.
If you see an Experience Award Winner label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Viator over a 12-month period.
The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. We’re always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.
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