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9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket

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New York, United States
9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon3 hours  (approx.)
iconOffered in: English

Operators have paid Viator more to have their experiences featured here

Overview

Get a better understanding of the September 11 attacks on New York City on this guided walking tour. With a guide by your side, visit the National September 11 Memorial and Ground Zero, and hear stories about the event that changed a country and the world. See the impromptu memorials that sprang up in St Paul’s Chapel, and visit the incredible reflecting pools and Fireman’s Memorial. There’s also an optional upgrade to visit One World Observatory, where you can admire the NYC skyline.
  • Uncover the history of 9/11 on a walking tour to the September 11 Memorial
  • See important sights, like St Paul’s Chapel, and the World Financial Center
  • Hear heroic stories from a guide with a personal connection to the events
  • Select a tour that works for you, with both morning and afternoon departures

Why Travelers Choose This Tour

This tour is a complete 9/11 Memorial and Ground Zero experience, and an optional One World Observatory visit.
Saved to wishlist!
Professional local guide with a personal connection to the events of 9/11
Admission to the One World Observatory, if option selected
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
9/11 Museum (upgradable on site)
209 Broadway , 209 Broadway, New York, NY 10007, USA

Please meet our tour concierge outside St. Paul's Chapel on Broadway (between Fulton & Vesey Streets). They will be there 15 minutes before the tour starts and will be holding an orange flag.

One World Observatory , 117 West St, New York, NY 10006, USA

You will go to the One World Observatory on your own after the tour. You can spend as long as you like at the top but most people spend about an hour.

Get started by heading to St. Paul’s Chapel in Lower Manhattan where you’ll meet your guide outside. In the wake of the attacks on September 11, this church, the city’s oldest, became a haven for rescue workers and a place for mourners to find solace and pray. 

Browse among the photographs and other memorabilia that are on display inside the church. After looking around inside, head to the Oculus, which serves as the entrance to the WTC transportation hub.

Then visit Ground Zero and the National September 11 Memorial with your guide. See structures such as Brookfield Place (formerly known as the World Financial Center) and listen to your guide's tales about the day when two jumbo jets flew into the two World Trade towers, a day that shocked the world. 

See the Fireman’s Memorial and meander around the area where the two World Trade towers once stood. Take a moment to ponder the incident by staring into the two giant reflecting pools, the footprints left by the Twin Towers, as you read some of the names of the 3,000 victims of the attacks that are inscribed on the side of the pools.

The guided portion of the tour ends here. But if you’ve opted for the upgrade, head over to One World Trade Center to ascend up to One World Observatory for a spectacular view. 

One World Observatory Admission: You can skip the typically long line with your prebooked ticket and head right to the elevator, or Sky Pod, as they are called here. While ascending up 102 floors, take delight in a short video that shows how New York City has transformed over the last few centuries. On the 100th floor, be sure to stop and take in the incredible views while standing 1,250-feet (365-meters) in the sky. And if you’re not too afraid of heights, walk out onto the 14-foot (4-meter) Sky Portal where you can look right down on all the street activity happening below. 

Once on the 101st floor, enjoy a beverage or something to eat in the café or fine dining restaurant.
Itinerary
Stop At:  
St. Paul's Chapel
We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
The Oculus
See this grand entrance to the new WTC Transportation Hub.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
FDNY Memorial Wall
Listen to the heroic stories of the emergency responders.
Duration: 10 minutes
Admission Ticket Free
Stop At:  
One World Observatory
End your day with a trip to the highest building in the Western Hemisphere! PLEASE NOTE: Ticket included only if option is selected.
Duration: 1 hour 
Admission Ticket Included
Stop At:  
The National 9/11 Memorial & Museum
Pay your respects to those who lost their lives in the World Trade Center. PLEASE NOTE: Museum entry is not included in this tour.
Duration: 1 hour 
Admission Ticket Free
  • Confirmation will be received at time of booking
  • Comfortable walking shoes are recommended
  • Tour is wheelchair accessible
  • Please dress appropriately and bring layers in case of cold weather
  • One World Observatory entrance is NOT included unless option is selected at time of booking
  • Children 5 and under free with paid adult ticket
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us
  • Most travelers can participate
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY ExperienceFirst
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
Is the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket wheelchair accessible?
A:Yes, this tour is accessible for strollers and wheelchairs.
Feb 2021
Q:
Is the museum visit guided during my 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:Your visit to the 9/11 Museum is self-guided. Your guide will share helpful information to prepare you for your visit & you’ll get a timed-entry ticket. Depending on availability, the ticket may be for immediately after the tour or some time later.
Feb 2021
Q:
How much walking will we be doing on the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:We cover less than a mile at a leisurely pace, and the walking route is fairly level.
Feb 2021
Q:
What can I bring inside the museum during my 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:There is a security checkpoint before entering the 9/11 Museum. All large bags will need to be checked at the coat check. You can bring your camera, but only photos without flash are allowed.
Feb 2021
Q:
Is the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket appropriate for kids?
A:Yes, the subject matter is covered sensitively.
Feb 2021
Q:
What if it rains during my 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:Our tours run rain or shine, so please check the local forecast to plan. In rare cases when we have to cancel for extreme weather, we’ll offer you the chance to reschedule or give a full refund.
Feb 2021
Q:
What is the policy on face masks and attendee health during 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:The policy on face masks and attendee health is:

  • Face masks required for guides in public areas
See all safety measures taken by 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket.

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Reviews

5.0
star-5
332 Reviews

Reviews by Viator travelers

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Showing 1-10 of 332 reviews
star-5
Thank you
Billie_G
, Jul 2022
Placing flag on Flight Attendants memorial. All was wonderful and memorable thanks to Tim. He is a valued employee and he is making a difference
star-5
The whole 9-11 experience was wonderful, our complements to those that did the planning, they truly honored those lost.
herringrich
, Jul 2022
Our tour guide, Tim did a fantastic tour, we loved the whole experience and would recommend him to everyone. He also was a fellow Buffalo Bills fan, see ya at the Superbowl
star-5
Great tour. The personal...
Lori_J
, Jul 2022
Great tour. The personal viewpoint of someone who was here that day was such a valuable addition to the tour experience!
star-5
Personal stories were key
lisa_b
, Jul 2022
Ray was incredible! I did the tour with my 18 ye old son and was surprised at how engaged he was from start to finish. The personal stories Ray shared really made the tour meaningful. I highly reco this tour and Ray the tour guide.
star-5
Fantastic tour
Katie_G
, Jul 2022
Helene was a fantastic guide. She was respectful of the sensitive topic of the tour whilst not being too somber that it made you sad. She did a wonderful job.
star-5
A Tear In My Heart Forever
Rhonda_B
, Jul 2022
We tried so many ways to visit this site by guided tours, but our hearts sent us by ourselves! The presentation was presented magnificently to our souls!;( I found myself crying over the remembrance of the souls as we departed your city❤️‍🩹🟰❤️🤍💙
star-5
Learned a lot about that tragic day.
Troy_N
, Jun 2022
This tour was perfect, our tour guide Marc shared his personal experiences during the 9/11 tragedy. He also shared his experiences as a child watching them being built. He was very respectful to the area and what it represents to all of us. Highly recommend this tour and tour guide to everyone.
star-5
Informative
Diane_D
, Jun 2022
Eric was an excellent guide sharing his personal 9/11 experience with the group. This was a perfect way to experience the area and memorial.
star-2
Tour could have been...
Barbara_P
, Jun 2022
Tour could have been completed in 30 minutes. A lot of standing while guide talked about family experiences
icon Response from Host , Jun 2022
Thank you for your feedback. We are sorry that your experience did not meet your expectations. The 9/11 tours are unique in that they give an opportunity for the guide to relay their personal experiences from that day. That being said, we would like to investigate your claim to determine (and resolve if possible) any issues that may have occurred. If you wish to reach out to further discuss the matter, we encourage you to write us at info@exp1.com
star-5
911 Memories
Melissa_S
, Jun 2022
I loved seeing the memorial and how each person gets a white rose on their birthday. I also loved hearing Daniel’s person account of 911.
star-5
Emotional
David_H
, Jun 2022
Pictures of victims and the building remains and how first responders reacted time line of the days events
icon Response from Host , Jun 2022
Thank you for taking the time to leave this review. We're pleased to hear you had a meaningful experience on the tour.
star-5
Learn the facts
Ryan_G
, Jun 2022
Our guide was brilliant and did a really good job of focusing more on the heartwarming stories of the heroes and unsung heroes behind this tragic moment in our history, rather than the incident itself. This made the experience more enjoyable and less of a sombre one than you would expect. Also very informative and educational.
icon Response from Host , Jun 2022
We're very happy to hear you responded so nicely to the tour and how we share this moving story. Thank you for taking the time to leave this wonderful review.
star-5
Breathtaking!
James_W
, Jun 2022
The resilience of the City after such a tragedy is Spiritual!! A must see!! Worth the money for the experience!
star-5
Julie was great!
Cullen_H
, May 2022
Our guide Julie was great and shared her personal experience - it made the tour much more meaningful, even poignant. Thanks
star-5
911 walking tour
Philip_J
, May 2022
In depth tour with a very knowledgeable guide. Unfortunately it was foggy so we didn't get a view from the top of the tower.
star-5
Just do it
Dianna_C
, Apr 2022
Loved the tour. Very educational. I give it a thumbs. The tour guide gave us information we never knew
star-5
Ibeth was so personable...
Dante_H
, Apr 2022
Ibeth was so personable and really did a good job at engaging us in her story while also entertaining
star-5
Don't miss this tour
Christopher_o
, Apr 2022
We were happy that Liz was our guide. Her knowledge of the area and personal accounts of 9/11 made it a great tour. The observatory tour is a must! Awesome views from every angle. We would definitely recommend Liz and this tour to anyone who visits New York.
star-5
Meaningful tour. Definitely recommend.
Kimberley_P
, Mar 2022
Our tour guide Brian was personable and knowledgeable. He had deep knowledge of the day, personal experience, and empathy.
star-5
Very Meaningful
Jason_M
, Mar 2022
Our guide, Maya, was very informative and easy to understand. It's very meaningful as each of the guides has some personal connection to the events of 911. The ride up the One World Observatory was really intriguing also. The walls are a full screen video progression from the area being unsettled to what it looks like roday.

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