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9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket

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New York City, United States
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon2 to 4 hours  (approx.)
iconOffered in: English

Overview

In remembrance of the events that took place on September 11, 2001, take this 1.5-hour walking tour of Ground Zero and the National September 11 Memorial. Walk through the space of the former World Trade Center in New York City. A certified guide with a personal connection to the events of that day shares stories of tragedy and heroism. Get a deeper understanding of the events that took place here. Upgrade to add entry into the National September 11 Museum.
  • Take a guided walking tour of Ground Zero and the 9/11 Memorial
  • Hear first-hand stories of 9/11 from your guide
  • Guarantee your place on the tour by pre-booking
  • Optional upgrade to add admission to the 9/11 Museum
Saved to wishlist!
Narrated walking tour
Professional, local guide with a personal connection to 9/11
Exclusive Skip the Line Access to the 911 Museum
9/11 Museum Entry (If Option Selected)
Guided visit to the 9/11 Memorial and Ground Zero
Gratuities
209 Broadway , 209 Broadway, New York, NY 10007, USA

Please meet OUTSIDE St. Paul's Chapel on Broadway (between Fulton & Vesey Streets). Our guide or tour concierge will be there 15 minutes before the tour and will be holding an orange flag. • Take to A, 4, or 5 trains Fulton Street Station • Head northeast on Broadway toward Dey Street. Saint Paul's Chapel will be on the left

180 Greenwich St , 180 Greenwich St, New York, NY 10007, USA

Tour ends at the 9/11 Memorial.

This Ground Zero walking tour begins at St Paul's Chapel, aka the Little Chapel That Stood. St Paul’s is the oldest public building in New York City that’s still actively used. This church somehow survived the falling debris from the 9/11 attacks on the World Trade Center despite being only one block away from the melee. It became a kind of rescue center during the aftermath of the tragedy, and the iron fence that surrounds it became a place for family members to post notices about their missing loved ones.

As the tour continues, walk to the FDNY Memorial Wall and FDNY Ten House. Hear the heroic stories about the emergency responders on that day and see the fire station at Ground Zero.

Finally, enter the National September 11 Memorial, aka the 9/11 Memorial, a tribute of remembrance and honor to the almost 3,000 people who were killed on 9/11 — at the World Trade Center site, in the plane crash near Shanksville, Pa., and at the Pentagon — as well as the six people who were killed in the World Trade Center bombing in February 1993.

There are twin reflecting pools at the very spots where the Twin Towers once stood. Look up and see One World Trade Center’s Freedom Tower.

There is an optional upgrade to include entry into the National September 11 Museum — 110,000 square feet of exhibit space located at the heart of the World Trade Center site. The museum tells the story of 9/11 through multimedia displays, archives, narratives and a collection of artifacts. The lives of every victim of the 2001 and 1993 attacks are commemorated here.
Itinerary
Stop At:  
St. Paul's Chapel
We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use. Just one block away from the 9/11 attacks, it miraculously survived the falling building and debris. St. Paul’s Chapel served as a makeshift rescue center during the aftermath. Its iron fence became a bulletin board where family members posted notices of their missing loved ones. Today, with the mementos received from people around the world supporting New York City, the church serves as both a landmark and a tribute.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
The Oculus
The outside structure of the World Trade Center Transportation Hub, is the subway entrance and extensive shopping center.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
The National 9/11 Memorial & Museum
Enter the 911 Museum with exclusive skip the line access. Admission to the museum is only included if that option is selected.
Duration: 2 hours 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • A moderate amount of walking is involved. Please wear comfortable shoes
  • Please dress appropriately and bring layers in case of cold weather
  • 9/11 Museum admission is NOT included unless option is selected at time of booking
  • Children 5 and under free with paid adult ticket
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY ExperienceFirst
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
See all safety measures taken by 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket.
Q:
What is the policy on sanitization during 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?
A:The policy on sanitization is:

  • Hand sanitizer available to travelers and staff
See all safety measures taken by 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket.
Q:
What is the social distancing policy during 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket.
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?
A:The policy on staff health & safety is:

  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket.

Traveler Photos

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Traveler Tips


  • "If you have the time, take the tour then visit the museum." See review
  • "Highly recommend this tour prior to visiting the museum as it will put everything into perspective by someone who lived through that day's events." See review
  • "Some walking outside but inside parts of the tour had escalators and elevators so dont feel you cannot take tour if you have a hard time climbing stairs like me" See review

Reviews

4.5
star-4.5
2,143 Reviews

Reviews by Viator travelers

Showing 1-10 of 2,143 reviews
star-4
We’ll organises and moving
Dean_C
, May 2022
Very thought provoking and brought alive by the guide. Professional, timely and courteous . Would definitely recommend
star-5
Our guide Davidson was...
Henriette_W
, May 2022
Our guide Davidson was fantastic!! He made the tour for us! Very informative excellent knowledge of historical information. Very engaging.
star-5
Incredible experience
Lauryn_W
, May 2022
This was a fantastic tour. We did the tour and museum, which I highly recommend. Our tour guide did a great job of re-telling the events of that day. Being there on site, put everything into perspective. Chills throughout the entire tour. Our tour guide lost his uncle, who worked in the World Trade Center. It was an incredible experience, and one I will never forget. Give yourself plenty of time to get through the museum. We had two hours and that was not nearly enough to see everything.
star-4
911 walking tour
James_S
, May 2022
Started a little late ended a little early, Marc was nice and informative, but there wasn't much to the "tour"
star-5
Best 9/11 tour
Gail_H
, May 2022
Johnathan, our Tour Guide, was excellent. He took the time to address many historic points, speaking slowly and respectfully on some emotional aspects. He also asked everyone on the tour how they were doing and if they needed anything or had questions. We've never had such a caring Tour Guide before - very refreshing. The Tour was excellent accordingly.
icon Response from Host , May 2022
Thank you for this thoughtful review. We're very happy to hear Jonathan took such great care of your group.
star-5
Tour quite was very knowledgeable and pleasant
Barbara_L
, May 2022
Seeing the reflection pools and the white roses for birthdays. Very moving Ai had wanted to visit for many years
icon Response from Host , May 2022
Thank you for letting us know about your experience. We are very pleased to hear that you had a such a nice time.
star-5
Comprehensive, caring, camaraderie
Franceska_W
, May 2022
Our guide’s excellent and caring leadership skills and comprehensive understanding of 9-11 and related events, and the camaraderie among those on the tour.
icon Response from Host , May 2022
Thank you for letting us know about your experience. We are very pleased to hear that you had an enjoyable time.
star-5
Fantastic, highly recommend
Sara_G
, May 2022
Tim was a fantastic tour guide. We loved the stop at the American express ring of eleven. It was something we wouldn't have known about.
icon Response from Host , May 2022
Thank you for letting us know about your experience. We are very pleased to hear that you had a great time!
star-2
It was unimpressive
Janet_S
, May 2022
Was shown a picture book…. Only got a few minutes at the actual memorial before he took off his cap to move us along.
icon Response from Host , May 2022
Thank you for your feedback. We are sorry to hear your experience was less than ideal and want to investigate your claim to determine any issues that may have occurred. If you wish to reach out to further discuss the matter, we encourage you to write us at info@exp1.com
star-1
Do not pay money for this!!!!
Abbie_K
, May 2022
The tour was terrible. We left after 15 minutes since you could not hear the guide. Every time he turned his head you lost what he was saying. To explain what he was talking about he showed photos from a 3-ring binder and you got 1/4 min to see it. The guide was awful. We left and went to the memorial. This is a 3rd party and no way should you pay them a penny!!!
icon Response from Host , May 2022
Thank you for your feedback. We are committed to delivering an excellent tour experience and would love to know more about what happened in order to determine how to improve the quality of our tours. If you are able to reach out to further discuss the matter, we would love to hear from you at info@exp1.com
star-5
Experience you will remember
Theresa_H
, May 2022
The tour guide made the day an experience filled with raw emotions and will leave you with a feeling of hope for a better tomorrow. I learned a lot of things I didn’t know about that day and it made the experience that much more memorable. The tour is an absolute must! You will not be disappointed.
star-5
Well worth the money
Dianne_A
, May 2022
Very memorable experience. Guide was great. Lots of info. Very respectful. Highly recommend this tour. New York did a great job of honouring everyone involved.
star-5
Great trip
Andrew_W
, May 2022
Tim our guide was brilliant gave us lots of information that we wouldn't have know as he was a local
star-5
Memorable and very heartfelt
Phyllis_C
, May 2022
The entire tour was amazing! Our tour guide, Ray, was very informative and personable. I really enjoyed listening to his stories.
star-5
Great
mfisitt
, May 2022
Maya out guide was great! Very good and knowledgeable ! She answered questions and made sure we had the answers
star-5
Fantastic tour with Maya....
Susannah_G
, May 2022
Fantastic tour with Maya. She was so informative and respectful of the area and those that have lost their lives. The museum was really great also. There is a lot to see and read in the museum so I would book an earlier tour, so that you get enough time in the museum.
star-5
A Great Tour
Jane_W
, May 2022
It was an easy process to book and all went as expected. The guide James was exceptional dealing with a sensitive topic with grace and respect with maturity that belied his young age. Highly recommended
star-5
Everything! The Museum...
Lauryn_W
, May 2022
Everything! The Museum was over the top! The tragedy of that day could still be felt in the atmosphere.
star-5
911 tour
Sally_F
, May 2022
James was an excellent tour guide. His personal stories of others affected by 911 truly touched me. His knowledge of the rebuilding was very interesting and made all involved truly inspirational.
star-5
Very enlightening
Lars_A
, May 2022
The guide was excellent Very good to hear and explain We had great fun A lot of points to Helene. Good explanations.

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