Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow

Bus driver left us waiting for over an hour without explanation after visiting Auschwitz 1. As a result had only 15 minutes at Auschwitz II. Extremely disappointing and would NOT repeat NOT ever recommend your agency again. Will post accordingly on social media

Excellent tour guide! Great tour. She was knowledgeable and really brought the stories to life. All round; excellent and I would highly recommend.

Quite an incredible experience an one in which I recommend everyone dos at least once in their life. Only downside is my tour guide has quite a thick Polish accent and spoke very quickly so I was not able to understand every bit of information. Although she was clearly very well versed with the stories of Auschwitz clearer speaking would mean that I could’ve understood more of it too.

Fantastic tour with a great guide. She was very knowledgable, and patient with all of the questions she got. It was a good length and even on a 40 degree day at some points, it was still a tolerable length.

We were very impressed with our tour guide Simon he was very informative and the day was very interesting (despite obviously being extremely sad). The only part of the day which we found a bit odd was when we were collected in the morning at the meeting place. We had to wait for a second bus which our names were called for however there seemed to be 30+ people still waiting for a bus after ours had left. It felt a bit unorganised in that respect but once we were at Auschwitz everything ran pretty smoothly.

This is not a comment on the service provided by the museum itself and its guide, which was very professional and engaging. In the museum tour, you are supposed to do 90 minutes in Auschwitz I, take a short break, then travel to Auschwitz-Birkenau and do a further 90 minutes. However the driver, who did not seem to have the best grasp of English, did not make it clear that our group and the other group needed to return to the coach itself, and not wait in the main area. Therefore a short break ended up being an hour long, and it was only resolved by one of our group members calling the tour company. By the time we got to Birkenau, we had only 50 minutes left, not 90 minutes. Our museum tour guide was there and she was extremely upset, she did not want to rush through the material as it needed to be given its proper weight, but equally she was aware that it was probably the only time we were going to be there. She did a fantastic job in the time she had but it was horrible to see her be put in that situation. Although the drive was air conditioned and smooth, I would recommend booking with another company than Discover Cracow, my family are also planning to go to Auschwitz later this year and I've warned them to stay away.

We had booked the early morning (8:30) tour. Knowing it would be in the 92 degrees F. They rebooked us for 12:00 noon. They rebooked all on the tour from various times to the noon tour. The bus was 1/2 hour late and no one was excited to be going in the heat of the day. We had to cut the tour by 1/2 hour. Not their fault it was hot. But I wish they would not offer time slots and decide not to honor them

The tour was overall very well-organised. The bus driver did not speak English fluently, but the guide in the Museum did quite good. The visit of the first camp was the most interesting part of the tour - it includes more history and realistic insights on what the horror amid Nazi occupation used to be. I would say the second camp gives you an idea of the massive scale of the inhumanity, as there are endless barracks to be seen, but it is more wandering than anything else. If you are in Krakow, totally give this tour a try. Although, I really don't recommend it to more sensitive and emotional people.

Such an emotional yet amazing experience. A place every person should visit, learn about and to understand the enormity of what happened back then.

Very informative tour and tour guide was fantastic . Will highly recommend to everyone who wishes to visit