All-in-One Berlin Shore Excursion from Warnemunde and Rostock Port with WiFi

Dear Michele, Thank you very much for your review and your comments. We are incredibly sorry about the troubles experienced by you in the morning. I have spoken to our staff at the port and your tour guide in Berlin. Both our host and the bus did have the appropriate sign displayed in the port, but as there are often many passengers disembarking at once, the port can get quite full, which is why you might have not noticed the sign immediately. We will consider bringing larger signs to the port so that one can find us easier. Furthermore, I was happy to hear that even despite the slight delay with departing, your group managed to see all the sights in Berlin without rush, as per our itinerary. As for the wait at the port: since your cruise ship is the biggest one that arrives at our port, it often takes a long time for everybody to disembark. As much as we try to leave on time, there are unfortunately sometimes delays if the ship takes too long to let everybody out. But we will certainly take your comments into consideration and will try and find a better solution for meeting our guests in the morning so that nobody is inconvenienced with too long a wait. Finally, a few words about our vehicles: I am really sorry that you did not find our bus comfortable. We have been conducting these tours for well over a decade and have not gotten any complaints about the comfort of buses before. In fact, there are various restrictions in place for vehicles entering the city center of Berlin for environmental reasons; and as such only, the most modern, newest buses are allowed to drive in. Therefore we only have new and modern vehicles in our fleet. We will however inspect the bus in question to see how your comfort could have been affected and how we can avoid it in the future. Please do accept our sincerest apologies for this situation. We take great pride in organizing our tours most efficiently, to the complete satisfaction of our customers, so we were extremely saddened to hear you felt disrespected during the morning check-in procedures. We will take steps to improve our services. Thank you very much for taking the time to assist us with doing so with your helpful comments! Best regards, Joanna Essence of Berlin Owner

Hi there, thanks for sharing your experience. It is commonplace that you have to pay to use the bathroom in Germany. We know it’s frustrating, which is why we brief all our guests in the pre-tour email contact, and also have information on the buses too. Regarding the journey to/from Berlin, you are correct that on Google maps the estimated journey time from Warnemünde to Berlin and vice versa is roughly 3 hours. This information is based on the approximate journey of a sedan and the fact that portions of the highway in Germany have no speed limits. The bus, being much larger, is slower than a sedan, and is subject to a speed limit of a maximum of 100km/h for the purposes of passenger safety. It cannot travel at excessive speed even if there is no speed limit on a particular section of highway. Our bus drivers drive as quickly, and more importantly, as safely as possible. On the day you visited Berlin with us part of the highway was closed due to a bridge closure, forcing the bus driver to take a different, and unfortunately longer route to Berlin. These circumstances were certainly not the norm, and were unfortunately beyond our control. We’re happy that in spite of the shortened time you managed to visit all sites on the itinerary and had a great time with our guide. If you would like a more in-depth tour of the city, we’d love to welcome you back to Berlin and offer a discount for future visits.

Hi there, thanks for sharing your experience. We're sorry that you felt there was too much time spent on the bus driving to, and back from, Berlin. It is, however, clearly stated in the tour description, our promotional material, and the pre-tour email we send, that the journey to and from Berlin takes around three hours – potentially more with bad traffic, road closures etc. The bus transfer is a logistical necessity of our Berlin tour from the ports of Warnemünde/Rostock. It's great to hear you enjoyed the Berlin portion of the tour. We hope to see you back in Berlin in future!

Hi there, thanks for sharing your experience of our Berlin shore excursion. We're sorry that you felt let down. First and foremost, though, this is a historical and cultural tour. Our guides have a responsibility to show as many sites as possible, and share with you as much of the city's history as possible, in the limited time that you have in the city. Furthermore, this is a public tour, with other guests who want to explore the city as much as possible. To spend time 'hanging around' would be to the detriment of everyone else on the tour. If you return to Berlin in the future we would love to host you on one of our private tours – where we can tailor the itinerary to your wishes. Again, thanks for sharing.